We strive to meet our customers' expectations, therefore, we constantly take care of the quality of the services we provide. You can feel secure ordering new services at Bacloud Data Center as a 30-day money-back policy is guaranteed. To take advantage of this option, you just need to create a support ticket in the Bacloud client area, specifying the service ID number or server IP address. A refund will be made using the same payment method (or payment system) you used to make the order. It takes 5 to 10 business days to issue a refund.
Money back guarantee not apply:
The money-back guarantee does not apply to transaction fees - it will be deducted from a total refunded amount. If the payment was made using Alipay, Paypal, or Paysera the refund fee is 0.50€ + transaction fee. The refund fee for payments via Coingate (cryptocurrency) is a 1% transaction fee + a 3€ one-time fee. The money-back transfer bank fee is 0.50€.
If you have any questions feel free to contact our sales team by e-mail [email protected].