The money-back-guarantee allows testing our services without any risk! If you are not satisfied with your purchase we will refund all prepaid Fees if you notify us in writing, fax, or email within 30 days from the purchase date, that you wish to terminate the Services.
The following conditions apply to the Money Back Guarantee:
- It applies only to individual Services in an Order. It does not apply to previously ordered Services;
- Set Up and domain name fees are not refundable and may be charged if we waive them initially as part of a Special Promotion;
- Third-Party Services through us, or if they are incorporated into the Services, the Money Back Guarantee does not apply;
- The Money-Back Guarantee does not apply to Renewal fees;
- The Money-Back Guarantee does not apply to "Add to credit" transactions;
- The Money-Back Guarantee does not apply to Software licenses fees;
- The Money-Back Guarantee does not apply to IP addresses.
- The Money-Back Guarantee does not apply to services if being used to send mass emails or 25 port was stopped by BaCloud network team.
Only first-time accounts and first service are eligible for a refund. For example, if you've had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us. If any service was refunded already, the account is not eligible for further refunds. Funds can be refunded to account balance only.
The money will be not refunded under any circumstance due to a violation of the usage of our services. Even it was the first-time account or first service in use.
We do not reply to Paypal disputes and claims until the end of the dispute/claim time. We are always ready to find a suitable solution for both sides and make a refund much quicker.
For a refund, please create a ticket in the client zone. After an approved refund request please allow us up to 10 business days to send money to your credit card, PayPal, or Bitcoin accounts. We may request to provide PhotoID to release a refund if we have additional questions regarding the transaction.
The Money-Back Guarantee does not apply to transaction fees. Transaction fees will be deducted from the total amount of refund. All setup fees ( incoming + refund ) will be deducted from the total amount of refund. Alipay - 0.46 euro/refund transaction fee + incoming payment fees, PayPal and Paysera amount will be provided before refund ( incoming payment + refund fees), Crypto currencies, bank transfer free, no refund fees will be applied.